Shipping and returns Shipment of the package As a general rule, packages are shipped within 48 hours of receipt of payment, via UPS with tracking number and delivery without signature. If you prefer UPS Extra registered delivery, an additional charge will be applied. Please contact us before requesting this option. Whichever shipping method you choose, we will provide you with a link to track your order online. Shipping costs include handling and packaging costs as well as postal charges. Handling charges are a fixed price, while transport costs may vary depending on the total weight of the package. We advise you to group all your items in one order. We cannot combine two different orders, and shipping costs will be applied to each order individually. We are not responsible for any damage to your package after shipping, but we do our best to protect all fragile items. The boxes are large and your items will be well protected.

Returns and Refunds We understand that there may be instances where you need to return a product. Our return policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned, such as perishable goods, intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To initiate a return, please contact our customer service team with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return the item.

Please note that the customer is responsible for the return shipping costs. If the return is a result of our error (you received an incorrect or defective item, etc.), we will cover the return shipping costs.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Please pack your return securely and consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

For any further inquiries regarding shipping, returns, or refunds, feel free to contact our customer service team. We are here to assist you and ensure a smooth shopping experience.